Frequently Asked Questions:
What do you do?
- We provide graphic design services – whether you need a fresh design or a redesign in a new format, we’ve got you covered
- Are you a start-up business, looking for help to create your brand?
- Order and receive your designs online – easy and hassle-free!
How does it work?
- Read more about the SERVICES we offer.
- Contact Us to provide us with your design requirements.
- We’ll send a quote for your approval.
- A graphic designer will get started with your design, based on the info you provided.
- Receive your design within 2–3 working days.
- Review it and request any changes if needed.
- Receive your final design in all formats, right to your computer or smart device.
- Save your files—they’re ready to reuse anytime.
What are JPEG, PNG and PDF formats?
- JPEG is great for photos and has a small file size, but the quality might be slightly reduced to keep the file light.
- PNG keeps full image quality and supports transparent backgrounds—perfect for clean, detailed graphics.
- PDF is ideal for documents, presentations, and printing, as it keeps the layout and quality of both text and images intact.
When will I receive my design?
- Once you place your order, a designer will create your design using the details you provided.
- You’ll usually receive it in 2–3 business days — often sooner! If it takes longer, we’ll let you know upfront.
May I request changes to the design I received?
- Yes, you may request changes! Your order includes two free revisions. After that, extra changes will cost a little more.
How will I receive my design?
- Once you approve the design, we’ll email you the final files (JPEG, PNG, PDF, etc.).
- Be sure to download and save them for future use.
Does the cost include the printing of my design?
- No, printing isn’t included. The price covers design and final files only. Printing or production is at your own cost.
Why does the colour on my screen look different to the colour that was printed?
- Colours on screen may look different when printed. Screens use RGB (red, green, blue) colours, while printers use CMYK (Cyan, magenta, yellow, key).
- We recommend doing a test print before approving the final design.
I don’t see the graphic design service I’m looking for on the SERVICES page.
- No problem! If you need a design that’s not on our SERVICES page, just email us at info@timetodesign.co.za — we’re happy to help.
What if I’m not happy with the design I’ve received?
- Your order includes two free revisions. After that, extra changes will cost a little more.
- If you’re still not satisfied and want to cancel, we’ll offer a 50% refund.
- A full refund isn’t possible due to the work already completed.
If you have any further questions, please don’t hesitate to contact us info@timetodesign.co.za
Tips:
- If your design is for print, we recommend doing a test print before final approval.
- Once you get your final design, download and save the files. We keep them for a while, but can’t guarantee recovery later.
- Double-check for spelling, grammar, or errors before approval. Any changes after approval will cost extra.