Frequently Asked Questions:

What do you do?
  • We provide graphic design services – whether you need a fresh design or a redesign in a new format, we’ve got you covered
  • Are you a start-up business, looking for help to create your brand?
  • Order and receive your designs online – easy and hassle-free!
  • Read more about the  SERVICES we offer.
  • Contact Us to provide us with your design requirements.
  • We’ll send a quote for your approval.
  • A graphic designer will get started with your design, based on the info you provided.
  • Receive your design within 2–3 working days.
  • Review it and request any changes if needed.
  • Receive your final design in all formats, right to your computer or smart device.
  • Save your files—they’re ready to reuse anytime.
  • JPEG is great for photos and has a small file size, but the quality might be slightly reduced to keep the file light.
  • PNG keeps full image quality and supports transparent backgrounds—perfect for clean, detailed graphics.
  • PDF is ideal for documents, presentations, and printing, as it keeps the layout and quality of both text and images intact.
  • Once you place your order, a designer will create your design using the details you provided.
  • You’ll usually receive it in 2–3 business days — often sooner! If it takes longer, we’ll let you know upfront.
  • Yes, you may request changes! Your order includes two free revisions. After that, extra changes will cost a little more.
  • Once you approve the design, we’ll email you the final files (JPEG, PNG, PDF, etc.).
  • Be sure to download and save them for future use.
  • No, printing isn’t included. The price covers design and final files only. Printing or production is at your own cost.
  • Colours on screen may look different when printed. Screens use RGB (red, green, blue) colours, while printers use CMYK (Cyan, magenta, yellow, key).
  • We recommend doing a test print before approving the final design.
  • No problem! If you need a design that’s not on our SERVICES page, just email us at info@timetodesign.co.za — we’re happy to help.
  • Your order includes two free revisions. After that, extra changes will cost a little more.
  • If you’re still not satisfied and want to cancel, we’ll offer a 50% refund.
  • A full refund isn’t possible due to the work already completed.

If you have any further questions, please don’t hesitate to contact us info@timetodesign.co.za

Tips:

  • If your design is for print, we recommend doing a test print before final approval.
  • Once you get your final design, download and save the files. We keep them for a while, but can’t guarantee recovery later.
  • Double-check for spelling, grammar, or errors before approval. Any changes after approval will cost extra.
Scroll to Top